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Guest Relations Officer (Chinese/ German/ French Speaking)

Scope

  • Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction
  • Meet and greet guests from the arrival and departure points
  • Assist in the VIP check in process
  • Manage room control, monitor availability and efficient release of rooms for arrival guests
  • Coordinate and resolve guest related issues with relevant departments
  • Be attentive on up-to date information on room rates, occupancy, current promotions, offers and packages
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information
  • Attend to general inquires, request and complaints

 

Profile

  • Ability to communicate in Chinese/ German/ French
  • Well groomed and presentable with a smart disposition
  • Positive attitude and outgoing personality is essential
  • Excellent interpersonal skills with the natural passion for guest service
  • A team player with the ability to build relationships across all levels of the organization
  • Previous experience in similar capacity is preferred
  • Expatriate candidates are encouraged to apply
  • Female candidates are preferred

 

If you think you have what it takes to be successful in this challenging role, please apply via email to careers@thekingsburyhotel.com indicating the position applied for on the subject line of the email. The closing date for applications will be 07th June 2017. Pay and benefits of the above position will be competitive and the rewards are performance driven and Hayleys is an equal opportunity employer.