With Sri Lanka getting noticed as a ‘must-visit’ travel destinations on internationally, the hospitality industry must gear up to welcome and treat these visitors with the highest standards. Whether it is the cuisine or the comforts, the sights or the service, these standards must please tourists who have the capability of comparing Sri Lanka with any other country or destination in the world. And with the internet and social media playing a huge role on visitor experiences and purchasing behaviour, it is vital that the industry is geared to meet the ever increasing demands.
At its core, hospitality is about delivering the best service to enhance the guest experience. As such, the rooms division staff at The Kingsbury underwent a detailed training course involving efficiency, quality, and professionalism in guest service, conducted by the internationally recognised Les Clefs d'Or International. Srikishen Raghunath, Vice President for Les Clefs d’Or India, conducted the training.
Les Clefs d'Or is an international network of hoteliers sharing their diverse expertise in the industry, especially in the areas of professional and ethical growth of the industry’s Concierge community. The aim of Les Clefs d'Or International is to help improve and maintain the quality of service provided by the Concierge staff in hotels and to ensure that this little-appreciated profession is given the recognition it deserves.
The Kingsbury also adds another innovative hospitality experience with the introduction of the fully digitised, paperless check-in processes. The new system was developed through a collaborative effort with the front office and IT division. Integrating tablet PC’s, the system has been designed and developed to be as user friendly as possible therefore guests can intuitively use it to obtain the paperless registration card eliminating the need for a paper based one. Guests can now spend less time waiting and more time enjoying as the process as a paperless environmentally friendly and cost effective procedure that reduces checking in times by up to 80%.
Director of Rooms at The Kingsbury Hotel Daminda Jayawardena said, “Our team has always been looking in to new systems and innovative ways of improving guests satisfaction as well as controlling the costs without compromising on quality. And this has been one more great example of the many achievements from The Kingsbury team.” He commended his implementation team comprising Front Office Manager Pradeep Perera, Executive House Keeper Mangala Hemananda, IT Manager Sisil Tharanga, Assistant IT Manager Anushka Maduranga and the Duty Managers.
Exclusives at the Executive Floor
Located on the 9th floor of the hotel and boasting stunning views of the Indian Ocean The Executive Lounge is an exclusive area of the hotel. Guests checking in to this floor have the option of an express check-in and check-out and all privileges of the Executive Lounge. A 24-hour butler service will ensure the packing/unpacking of luggage on request, complimentary pressing of a business suit/dress, laundry, shoe polishing, and even the handling of all guest’s ticketing. The Executive rooms are replenished daily with fresh fruit platters, local newspapers and Internet on TV. Guests are also allowed complimentary secretarial facilities at the Business Centre. A delightful continental breakfast in the morning, tea/coffee throughout the day and happy hours on beverages between 5pm – 8pm daily are also some of the privileges that can be enjoyed.
The booming hotel industry in Sri Lanka is constantly pushing the boundaries to reinvent and outperform the traditional offerings. Being adjudged “The hotel of the year and restaurant for the year (Harbour Court International Cuisine Restaurant) by Luxury Travel Guide UK Global Awards 2015, and having been bestowed the honor of “Continent Winner – Indian Ocean- Best Luxury Business hotel 2015” by World Luxury Hotel Awards, The Kingsbury has indeed made its mark in the hospitality industry in less than 3 years into their operation.